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Terms and Conditions

Terms and Conditions
Welcome to the Soxy Beast website. This website is operated by Soxy Beast a subsidiary of Compu Knit Hosiery Australia Pty Ltd (ABN 14 078 904 828).

By accessing and using this website, you agree to be bound by these terms and conditions (“Terms”). If you do not accept these Terms, you should not use this website. We reserve the right to revise these Terms at any time without notice. Please monitor this website for any changes to the Terms. By continuing to access and use this website after any revision of the Terms, you agreed to be bound by these Terms as amended.

Shipping and Delivery
We offer free standard shipping on all orders within Australia via Australia Post. All orders will be processed and shipped within 1-2 business days. General delivery times are 5-10 business days and may vary depending on your location. For details regarding estimated delivery times, please visit the Australia Post website. We do not take any responsibility for any items delayed or lost in transportation however, we do our upmost to assist in resolving any such circumstances.

International Shipping is charged at a flat rate of $10.00AUD per delivery irrespective of delivery location. Delivery fees are charged at time of purchase and reflect the number of expected deliveries required to complete the order.

Shipping fee per product is as follows.

$10 flat rate for individual orders.
$10 per delivery of Month-by-Month subscriptions.
$30 ($10×3) for 3-month subscriptions.
$60 ($10×6) for 6-month subscriptions.
$120 ($10×12) for 12-month subscriptions.

We track any order of quantities greater than 1 pair via Australia Post tracking. We do not provide tracking information to customers unless specifically requested or significant delays have been experienced.

Returns and Exchange Policy
We understand that you may need to return or exchange an item purchased from our website.

If you wish to return or exchange an item you have purchased on our website, you may be eligible if: you have submitted a request for a return or exchange together with proof of purchase to info@soxybeast.com.au; you have purchased a regular priced item (sale items cannot be refunded unless faulty or not as ordered); your item is unused, in the same condition that you received it, and in the original packaging; and you send the item via post to Soxy Beast (PO Box 418, Thomastown VIC 3074) within 14 days from the date of delivery.

You will be responsible for all postage costs associated with a refund or exchange unless the item is faulty or not as ordered. We encourage you to use a trackable shipping service and/or obtain shipping insurance if your item is over $75. Once we have received and inspected your item, we will send you an email to notify you that we have received your item and whether your request for return and/or exchange has been approved.

All exchanges are subject to availability.
If we approve your request for a refund, a credit will automatically be applied to your credit card or original method of payment. If you have not received your refund within two weeks, we ask that you recheck your bank account and enquire with your credit card company and your bank. If you have done all of this and have still not received your refund, please contact us at info@soxybeast.com.au . Our Returns and Exchange Policy is in addition to other consumer rights and remedies you may have under the Australian Consumer Law.

Pricing and Availability
All prices displayed on our website are in Australian Dollars (AUD$) and include GST. The prices quoted on the website are final prices at the time show. All prices are subject to change. You must pay for your items purchased on this website at the time of placing an order. Items are subject to availability. We do our best to update our website to reflect stock availability, but should an item be out of stock, we will inform you as soon as possible and refund you for that item or offer a replacement.

Use of the Website
You must be at least 18 years of age to make a purchase from this website. You may only use the Soxy Beast website to make purchases for personal use only. You must not make any purchases for commercial use. You agree to indemnify, defend and hold harmless Soxy Beast, its employees and agents from any and all third party claims, liability, damages and/or costs arising from your use of this website or your breach of these Terms.

We reserve the right to refuse to fulfill or cancel any order.

Soxy Beast (“us”, “we”, or “our”) operates Soxybeast.com.au (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

No data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect users’ personal information, Soxy Beast cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Soxy Beast receives your transmission, it makes every reasonable effort to ensure its security on our systems.

Changes To This Privacy Policy
Soxy Beast may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us
If you have any questions about this Privacy Policy, please contact us at info@soxybeast.com.au